Banner Health FAQs

Please submit your requests through the library website.  All requests submitted through the site are sent to our ticketing system. Unlike managing email requests, our ticketing system is a serious time-saver and ensures your request is seen and managed by the team. In other words, your requests are important  and we want to make sure we receive them in a timely manner. 

Benefits to submitting your requests through the library site:

• quickly clarify your research needs up front and eliminate the need for long email threads 
•  streamlined ticketing process is used by all library staff and documented in a timely fashion

We understand you form relationships with individual Banner librarians, and you feel confident and comfortable reaching out to them directly via email, phone, etc. That's wonderful; but please note: email communication is variable from person-to-person and carries a high margin of error: emailing specific individuals may result in lost, overlooked requests. All Banner Library staff are confident in answering your questions or getting you where you need to go, so that's why we encourage you to submit requests through the library website. 

Urgent Requests with a 48-hour turnover or less? Call the library to ensure we receive your request! 602-839-4353 or chat on the library website!