I am not able to use the computers in the BUMCP library.
Tap and Go troubleshooting
Answer
Seeing this screen?
Two options for troubleshooting
1. Log in Manually; Be sure that you are using your LAN ID in the username field (not your Banner Health email). Your LAN ID is the Network username when first log into a Banner computer.
2. If you are not able to log in manually then you (or your manager) will need to complete a service now form to request access. https://svcnowprod.service-now.com/sp?id=sc_cat_item&sys_id=5d245e30dbe6dd108dce4a2813961900
Guidance from Banner Health IT: https://bannerhealth.sharepoint.com/sites/Connect/IT-Clinical-Applications-Education-Resources/New%20Hire%20Documentation%20Assistance/Tap%20and%20Go/Tap%20and%20Go%20Troubleshooting%20-%20How%20to%20Access%20the%20Device%20Desktop%20Without%20Enrolling%20Your%20Badge.mp4
3. If you are not able to use any of the links above, please reach out to the IT by phone at 602-747-4444
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